Over the past year, we’ve run 7 'mystery shopper' workshops across the UK to give young people the opportunity to assess the accessibility of companies’ recruitment processes for entry level jobs. We found that the young people who participated didn't understand many of the entry level job they were assessing because of jargon, technical language and a lack of clarity over day to day responsibilities.
Understanding jargon is not a measure of a young person’s potential and it doesn't mean they are a better candidate for the job. Using jargon just disadvantages young people who do not have experience in an industry or access to people who do. It also negatively impacts young people’s confidence, by making them feel they “don’t deserve” a role or are “not good enough” to apply.
We want to change this.